Electronic media and protecting your privacy
Travel-Training Solutions (“we” “us” “our”) ABN 863 845 201 93 publishes a website and social media sites to provide information for the benefit of people with disabilities, their families, the professionals who support them, as well as the general public.
This privacy notice is part of the terms and conditions under which you agree to use our electronic media.
If you commence or continue to access and use our electronic media, you will be deemed to have accepted those terms and conditions and agreed to be legally bound by them. Travel-Training Solutions is committed to protecting your privacy and personal information.
Our electronic media
You can access our electronic media without disclosing personal information.
We do not collect or record personal information, other than information you choose to provide via email, contact forms, or surveys.
Our electronic media may use ‘cookies’. A cookie is a piece of code that is shared between our host server and your browser or email software. By analysing the usage history of our electronic media, Travel-Training Solutions can measure the preferences of its users and tailor its services and/or information to meet their needs.
Cookies collect non-personal information, including (but not limited to):
- Your server address and geographic location
- The address of the last site you visited
- The date and the time you accessed our sites and the length of time you stayed
- The resources you visited and downloaded and the time it took to view them
- The keywords you used to search the sites
- Your operating system, browser, and screen resolution
Travel-Training Solutions will not attempt to identify you individually from these records unless we are required to by law.
The way we use personal information
We will only use the personal information you provide for the purposes for which it was collected.
If you contact us via electronic media, staff will use your contact information only to respond to your request. Any personal details you provide will only be used to answer your query or respond to your comments.
We will not add your contact details to a mailing list or data store without your consent and you may, at any time, ask for your information to be removed from our files.
We will not disclose, sell, or supply your personal information to any third party unless we are required to do so by law.
At times we might publish summaries of surveys. These will never identify individuals.
Security of electronic transmissions
We treat your information in the strictest confidence and store it securely.
Travel-Training Solutions and our hosting services apply security controls to protect our electronic media from unauthorised access, improper use, alteration, unlawful or accidental destruction, and accidental loss.
There are, however, always risks involved when information is transmitted electronically. You should be aware that the internet is an insecure public network and that there is always a potential risk that transactions are being viewed, intercepted, or modified by third parties. If you believe that the information you are sending is sensitive or confidential then please consider using a more secure way of contacting us – for example, by phone or post.
Your privacy is important
Travel-Training Solutions collects a range of personal information when assisting people who use our services. We are committed to protecting the privacy of all personal information you provide.
We recognise your right to have your information administered in ways in which you would reasonably expect i.e., protected and made accessible to you.
We use the following procedures for handling personal information. We will:
- Collect only that information we require to assist people who use our services
- Explain during our first contact, why we collect information and how it will be used
- Seek permission to record and retain information
- Use and disclose personal information for its primary purpose
- Store personal information securely, protecting it from unauthorised access
- Provide people who use our service with access to their own information and the right to seek its correction
You are entitled to request details of any personal information we hold about you at any time. You can also ask us to change incorrect details, or to remove your information completely from our files.
If you believe that your privacy might have been breached, or have any concerns, questions, or feedback about our privacy policies, please contact:
Dr Desirée Gallimore
Phone: 0411 479 981
Postal Address: PO Box 5163, West Chatswood NSW 1515